CHRISTMAS SHOPPING - our return policy is extended to 8 weeks ! CHRISTMAS SHOPPING - our return policy is extended to 8 weeks from November on - HAPPY SHOPPING


Frequently asked questions

What does eco-friendly jewelry or recycled silver mean ?

Recycled silver or eco-friendly silver means that no new silver is mined to manufacture our jewelry. The often associated exploitation of mine workers can thus be prevented.

We work with certified suppliers who can melt old silver and process it into new pieces of jewelry - in the spirit of sustainability. The properties of recycled silver are no different from 'new' sterling silver. We can thus ensure high quality in connection with sustainable materials.

Where is the fejn jewelry made ?

All collection pieces are drawn up and designed in Cologne, some of them are also manufactured on site. Additionally we work with other local small businesses in Thailand and Italy who also abide by sustainability promises.

They are all members of the Responsible Jewellery Council organization and support our common goal by using recycled silver and compostable plastic.

What does plastic-free packaging mean ?

We only use plastic-free organic packaging materials for shipping. In doing so, we prevent plastic waste and also concerning this area we support a sustainable lifestyle.

Only the foam inlays of our jewelry boxes contain a small amount of plastic - unfortunately there is still no viable alternative available on the packaging market. But of course you can use the jewelry box for airtight storage and continue to use it, this way you avoid further plastic waste and you are acting sustainable.

I am allergic to nickel, is the fejn jewelry allergy free ? 

Our silver complies with all important EU regulations that regulate and control the use of nickel, lead and cadmium in jewelry or other products. Our products are allergy-friendly and can also be worn on sensitive skin.

How do I put my hoops on and off ?

Many of our filigree hoops are simply pulled through the ear hole, without a complicated clasp.

To open and close them, just carefully twist open the ends side to side, which keeps them in shape. Please do not pull apart sideways, this could weaken the material.
And dont worry, Sterling Silver is a bendable precious metal and wont break easily.