Shipping & Returns

Our orders are processed within 2-3 working days and are then ready for dispatch (longer processing times may occur for custom-made products). We pack plastic-free and send climate-neutral - from the supplier to your home. The following conditions apply:

Shipping costs

Shipping costs Domestic deliveries (Germany):

We calculate the shipping costs according to the order value (gross value of goods) with DHL GoGreen as follows: Goods value up to 40 € = 4.50 €.
From an order value of € 40.00 we deliver free of shipping costs.

Deliveries abroad:

We calculate the shipping costs abroad with Deutsche Post International /DHL Go Green as follows: 
EU: 8.50 € / 13.50 € - free shipping EU from 200 € order value
NON-EU: 8,50€ / 18,50€
NA: 8,50€ / 35€
ASIA: 8,50€ / 35€

Delivery times

Unless a different period is specified in the respective offer, the delivery of the goods within Germany (Germany) takes place within 3 - 5 days, for international deliveries within 5 - 11 days after conclusion of the contract (with agreed advance payment after the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time you have ordered.


Returns

Please note we extend our return policy to 30 days due to longer delivery times as usual

You can exchange or return items purchased from fejn jewelry without reason within 14 days of receipt. Please note that we cannot offer exchange of items, we kindly ask you to return them and place a new order.

The right of return only applies to unworn and flawless items. If articles show signs of wear, we can unfortunately no longer take them back. Products from the sale, as well as custom-made products (such as personalized bracelets and engravings) are excluded from the return.

You can download our return form right here. Please enclose the completed form with the return, the return must be made directly to:

fejn jewelry, Körnerstrasse 76, 50823 Cologne.

Please send the goods back to us in the original packaging if possible. If necessary, use a protective outer packaging. You assume the direct costs and responsibility of returning the goods to us.
We recommend insured shipping.

Complaint Handling

Has your order arrived damaged or is there a material defect? Then please send us an email to info@fejnjewelry.com with a photo of the damaged item and the order or invoice number. Within 3 months after your purchase we will do our utmost to repair or replace the damaged jewelry. After that we are happy offer our individual repair service - in the spirit of sustainability. 

Refund of the purchase price

After receiving the return, we will refund the purchase price in the same payment method as the purchase. The time of the payment refund depends on the respective payment method and can take up to 14 days. For further questions please send us an email to info@fejnjewelry.com.

We hope you are happy with your order and hope you enjoy wearing or giving away our jewelry.

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